Our flagship industry:
the leader in providing anonymous quality assurance
for the timeshare industry, with a special emphasis
on multi-service and lodging affiliated brands.
We possess a unique understanding of timeshare
dynamics, in which the necessity of sales and the
preservation of the brand image must co-exist in
The INTERPOSE team has
collectively attended over 8000 timeshare sales and marketing
presentations to date, and is unsurpassed in the
valuable experiences gained from our continuing
Our parallel perspective and experience with hotels
and resorts, condo hotels, and the hospitality
industry in general enables us to recognize the
importance of the guest experience, as it relates
to in-house and off-site marketing, brand loyalty based sales,
and continued guest affinity.
Why use our services:
Despite extensive sales and marketing training, a "real world" process must be monitored by outside professionals to insure quality, integrity, and compliance.
Timeshare developers utilizing INTERPOSE services report an increased tendency of staff to follow a detailed and proven process, a higher level of hospitality, fewer occurrences of after-the-sale complaints regarding product use and owner dissatisfaction, a greater return from marketing strategies, and fewer instances of marketing representatives booking unqualified tours; all of which will enhance sales.
Having a detailed report describing the entire guest process, from front to back, identifies potential areas of focus for retraining, and lost opportunities for sales. Our agents will get booked, go on the tour, and if desired, go through the purchase process, providing detailed feedback on the entire experience, to include button-up and the post-rescission attempt to save the deal.
The implementation of an INTERPOSE quality audit program is a clear demonstration of a commitment to quality, which transcends to all ranks within the organization. Hence, the “quality culture” will be reinforced and felt by all, to include the prospective owner and guest.
Monitoring the quality of sales and marketing presentation is an essential ingredient in the ongoing attempt to maintain brand integrity and maximize sales. This is especially critical in a culture where closing the deal cannot be at the expense of honesty, accuracy, and brand reputation.
ability to blend:
that to blend in successfully, our
agents, typically posing as married
couples, must be demographically
representative of the local customer
base. The locations served by our team gives us a valuable international perspective. As an example, we utilize
Mexican nationals or American tourists
(depending on the site) at locations
within Mexico; and typically British
couples in Spain, as well as in other
areas of Europe. INTERPOSE is
sensitive to the characteristics
of each local market, and agents
are carefully selected by language,
race, and ethnicity to seamlessly
fit in, undetected.
Our acclaimed report product:
With our detailed and objective reports, there are several formats to choose from. Formats include a narrative summary, a detailed transcript of every word spoken, and our quantitative CourtesyQuest checklist format with detailed explanations and scoring. Transcripts are available only when legal parameters have been satisfied. Contact us to discuss the best report format for your particular operation.
Our affiliation with the Timeshare industry since 1981 and our subsequent growth has has been a word-of-mouth phenomenon. Our clients include many of the leading lodging brand affiliated developers, and the most prominent independent resorts and chains. We are proud of the many relationships which we have developed over the years. Contact us for a client list and references.